Refund Policy

1. Platform Service Fees

TrueInstaller currently operates as a free platform for customers. There are no platform fees charged for:

• Searching and browsing technician profiles
• Requesting quotations
• Using the price calculator
• Posting job requirements

2. Service Payments (Customer to Technician)

2.1 Payment Terms

All service payments are made directly between customers and technicians. TrueInstaller is not involved in payment processing or fund transfers for services.

2.2 Refund Disputes

Any refund requests related to service quality, cancellations, or disputes must be resolved directly between the customer and the technician.

2.3 Platform Assistance

While we cannot directly process refunds for services, TrueInstaller can:

• Mediate disputes between customers and technicians
• Provide communication channels for resolution
• Take action against technicians who violate platform policies

3. Technician Subscription Fees (Future)

If TrueInstaller introduces subscription plans for technicians in the future, the following refund policy will apply:

3.1 Subscription Cancellation

• Monthly subscriptions: Can be cancelled anytime; no partial refunds
• Annual subscriptions: Refundable within 7 days of purchase (pro-rata)
• Cancellation effective at the end of the current billing period

3.2 Refund Eligibility

• Technical issues preventing platform access: Full refund
• Duplicate charges: Full refund of duplicate amount
• Account suspension due to policy violations: No refund

4. Quotation Service

Our price calculator and quotation generation service is currently free. If charges are introduced:

• Quotations generated are non-refundable
• System errors resulting in incorrect calculations: Full refund

5. Refund Process

5.1 Requesting a Refund

To request a refund for platform fees (when applicable):

1. Contact us at refunds@trueinstaller.com
2. Provide transaction details and reason for refund
3. Include supporting documentation if applicable

5.2 Processing Time

• Refund requests are reviewed within 3-5 business days
• Approved refunds processed within 7-10 business days
• Refunds issued to original payment method

6. Service Quality Disputes

6.1 Reporting Issues

If you experience service quality issues with a technician:

1. Document the issue with photos/videos if possible
2. Contact the technician directly first
3. If unresolved, report to TrueInstaller support
4. We will mediate and take appropriate action

6.2 Platform Actions

For verified service quality issues, we may:

• Issue warnings to the technician
• Temporarily suspend the technician's profile
• Permanently ban repeat offenders
• Assist in dispute resolution

7. Cancellation Policy

7.1 Customer Cancellations

Cancellation terms are set by individual technicians. Common practices:

• 24-48 hours notice: Usually no charge
• Last-minute cancellations: May incur partial charges
• After materials purchased: Customer may owe material costs

7.2 Technician Cancellations

If a technician cancels a confirmed booking:

• Customer entitled to full refund of any advance payment
• Report the incident to TrueInstaller
• We may penalize the technician's account

8. Non-Refundable Items

• Completed services (unless quality issues proven)
• Materials already purchased for the job
• Custom-made or specially ordered items
• Services cancelled by customer without notice

9. Exceptions

TrueInstaller reserves the right to make exceptions to this policy on a case-by-case basis, particularly in cases of:

• Technical platform failures
• Verified fraud or misrepresentation
• Emergency situations
• Force majeure events

10. Contact Information

For refund-related queries, contact us:

11. Policy Updates

This refund policy may be updated periodically. Changes will be posted on this page with the updated date. Continued use of the platform constitutes acceptance of the updated policy.