1. Introduction
Welcome to TrueInstaller ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://trueinstaller.com) and mobile application.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide
- Registration: Name, email, phone number, password
- Profile (Technicians): Professional details, experience, location, services, photos, ID proof, address proof
- Profile (Clients): Contact information, location
- Job Posts: Job details, location, budget
- Reviews: Ratings, comments, feedback
- Communications: Messages, support inquiries
2.2 Information Automatically Collected
- Device Information: Device type, OS, identifiers
- Usage Data: Pages visited, clicks, time spent
- Location Data: Approximate location (IP-based)
- Log Data: IP address, browser type, access times
2.3 Third-Party Information
- Social login data (Google, Facebook)
- Payment transaction information
3. How We Use Your Information
Service Delivery
- Create and manage accounts
- Connect technicians with clients
- Process applications
- Facilitate communications
Security
- Verify credentials
- Prevent fraud
- Enforce terms
- Resolve disputes
Communication
- Send updates
- Notify opportunities
- Respond to inquiries
- Marketing (with consent)
Improvement
- Analyze usage
- Improve experience
- Develop features
- Conduct research
- Consent: You gave clear consent
- Contract: Necessary for service delivery
- Legal Obligation: Required by law
- Legitimate Interests: For business operations
4. How We Share Your Information
We do NOT sell your personal information.
5. Data Security
Encryption
SSL/TLS for data in transit
Secure Storage
Industry-standard databases
Access Control
Limited to authorized personnel
6. Your Privacy Rights (GDPR)
For EU/EEA users, you have these rights:
| Right | Description |
|---|---|
| Access | Request copy of your data |
| Rectification | Correct inaccurate data |
| Erasure | Delete your data ("right to be forgotten") |
| Portability | Transfer data to another service |
| Objection | Object to certain processing |
| Withdraw Consent | Opt-out anytime |
Exercise Your Rights
Contact privacy@trueinstaller.com - We respond within 30 days. You can also lodge a complaint with your local data protection authority.
8. Children's Privacy
Our Services are not for users under 18. We do not knowingly collect data from children. If discovered, we delete it immediately.
9. International Data Transfers
Data may be processed in India. For EU users, we use Standard Contractual Clauses approved by the European Commission.
10. Data Retention
| Account Data | Active period + 90 days after deletion |
| Transactions | 7 years (legal requirement) |
| Analytics | 26 months (anonymized after 14) |
11. Mobile Application
Permissions We Request:
- Camera: Upload photos (optional)
- Storage: Access gallery (optional)
- Notifications: Job alerts (optional)
- Internet: Required
You can manage permissions in device settings.
12. Policy Changes
We notify changes via email, app notification, and website banner. Continued use means acceptance.
13. Contact Us
Privacy: privacy@trueinstaller.com
Support: support@trueinstaller.com
DPO: dpo@trueinstaller.com
Address
TrueInstaller
[Your Company Address]
[City, State, PIN]
India
Compliance Summary
GDPR
EU ReadyGoogle Play
CompliantApp Store
ReadyIT Act 2000
India